App-line

With more than 8.500 positions deployed and a long list of success stories over a broad range of industries, App-line is enabling companies worldwide to predictably generate more revenue without increasing sales costs. At App-line, we are continuously learning about our customers and the market and applying this knowledge to our solutions.

Sibilo’s scalable design will fit nearly any company shape to deliver the best possible service to your customers. Sibilo’s multiple modules combine for optimum media handling 24x7, delivering key contact center reporting metrics.
Sibilo uses MySQL for database, statistic and configuration.

Anticipate, measure and manage your contacts to give them the best possible customer experience by telephone, web contacts, email, video calls or chat. The goal: keep customers happy and coming back, don’t loose any contacts and, should this happen, know which ones you lost.


Sibilo is the state of the art in contact center technology providing the needed flexibility to meet your customers needs, implementing the best practices in customer service technology.

Products for MySQL from App-line

• Sibilo Contact Center
  

  Sibilo Contact Center is a comprehensive front-office solution for multichannel contact centers. Sibilo CC is designed to easily integrate with your company’s information system and is independent of existing telephone solutions. Sibilo CC is a powerful

• Sibilo Voice
  

  Sibilo Voice is a new generation Interactive Voice Response (IVR) system. Voice services are created using the VXML language. The Sibilo voice IVR can be associated with TTS and Speech recognition modules.